Returns MONEY BACK GUARANTEE, if you are not completely satisfied with your product, you may return most items within (30) days of your purchase for a full refund, less shipping and handling charges, if the items are in stock at Bayside Electric Supply’s local warehouse and a Return Goods Authorization (RGA) is obtained. For special ordered items not stocked in our warehouse, the manufacturer’s return policies and restocking fees of at least 25% or more will apply. All return requests must be made within (10) days of receiving your order by notifying us at [email protected]. Products returned without a valid RGA will be refused from the shipper and no refunds or replacements will be issued. Once we issue a RGA, we must receive the product back within (10) days and it must be returned and shipped at the customer's expense. Upon return of the product, all items must be in the original unmarked package, new condition, undamaged, and never installed or modified in any way. Approved refunds will be issued via the same method in which the item was purchased, except local in-store cash sales over in which case a refund check will be mailed. No returns will be accepted after (30) days from purchase (no exceptions). Non-Refundable Items Non-refundable items include, but are not limited to, custom made-to-order items, light bulbs, lamp shades, batteries, parts, mirrors, furniture, cut wire, cut conduit, discontinued items, clearance items, on sale items, open-box items, used items, special offers, promotions, rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions, custom quoted items, volume discounts, bulk pricing, large purchases over 00.00 or purchases of more than 6 of the same item. No refunds will be issued for any shipping charges or handling fees. Merchandise that has been damaged in the return transit are non- refundable by Bayside Electric Supply, but may be refundable from your shipping carrier if the items are insured and a written claim has been made by you to the shipping carrier immediately. We recommend that you purchase insurance for your return shipments. Bayside Electric Supply will not issue a refund or replacement if your product is returned damaged from the carrier. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for (30) days, after which the product will be destroyed. Return of Damaged Products Please inspect all items upon receipt, it is your responsibility to inspect the item immediately and before having it installed. If the packaging appears to be damaged on the outside, please make sure when signing the shipper's proof-of-delivery slip that you include a detailed note stating the package appears to be damaged then notify the carrier and us immediately at [email protected]. Don’t ship the product back without a Return Goods Authorization (RGA) issued from Bayside Electric Supply with return instructions. If there is no notification from the customer after (10) days of receiving their order, a replacement or refund will not be issued (no exceptions). Return of Defective Products If within (10) days of receiving your order, any product proves to be defective, notify us immediately at [email protected]. Don’t ship the product back without a Return Goods Authorization (RGA) issued from Bayside Electric Supply with return instructions. After we receive the defective merchandise, upon claim and approval of inspection, a replacement will be ordered at no charge in exchange for the defective item, unless the item is discontinued or no longer available, then a refund of the purchase price less shipping and handling charges will be issued. Special Ordered Items All items not normally stocked in Bayside Electric Supply’s local warehouse are considered special ordered items and will require payment in full prior to processing the order. Any orders placed for special ordered items may be refused or cancelled by us, at our sole discretion, due to the manufacturer’s terms and conditions of sale. Special ordered items could also be subject to additional shipping charges, special order processing fees, longer lead times, and may be non-cancellable and non-refundable. Order Cancellation or Changes You may cancel or change most non-custom orders if they have not yet shipped. All custom made-to-order items are non- cancellable and non-refundable. To submit a cancellation request notify us immediately at [email protected]. We will track the status of the order and notify you with a confirmation of cancellation, or a notification that your request could not be successfully processed. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund issued. Bayside Electric Supply reserves the right, at our sole discretion, to refuse or cancel any order and to limit the quantity of any item. Pricing or Product Discrepancies Bayside Electric Supply makes every effort to assure the accuracy of pricing and product information on our website and in our local stores. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right, at our sole discretion, to refuse or cancel the order. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund. Bayside Electric Supply and subsidiaries are not responsible for incorrect colors purchased due to buyer's computer monitor color resolution. Monitor resolutions vary and may cause differences in the color viewed and the actual color of the product. Acceptance of Order Acceptance of any order is subject to credit approval and acceptance of the order by seller and suppliers. If buyer fails to comply with these terms & conditions or if buyer’s credit becomes unsatisfactory to seller, seller reserves the right to terminate upon notice to buyer and without liability to seller.